Posts by christensenbd
Get to Know Your Customer Day
Make it a point to get to know a little more about your customers and make each of them feel like they are your most important customer of the day.
Read MoreA Better World: Are you Adding or Subtracting?
In all my adult years I have worked for some great adders and some real big subtractors. In retrospect, I am pretty sure I have been on both sides of the equation at different times in my life. I am also pretty sure that at the end of the day, my balance sheet will be in “the black” and overall I will have added more than I subtracted.
Read MoreNetworking Power
Social media is under fire right now and this article in NOT about THAT! I have always been pretty open in the digisphere (buzzword bingo!) because I believe the benefits far outweigh the risks. A couple days ago, I experienced some great examples of why. I was in Seattle for the International Society of Performance…
Read MoreTurning Brick into Paper: An Example
We were “asked” if we could increase the throughput of the Navy’s sonar school by about 35% for the next two to three years. Enter the “five no’s method” for honing your fortitude. This is how we turned a lot of no’s into YES!!
Read MoreJust gimme training…
Author’s note: The names have been changed, faces blurred and voices altered to protect the innocent in this post. It’s a story I have heard many times. The boss wants training, the Instructional designer – performance technologist – analyst KNOWS that training isn’t going to fix the problem but is told to “gimme the training.”…
Read MoreAccommodating Disabilities
The requirement to accommodate appears to be directed at employers. Reading between the lines, that means if I am disabled – I should not disclose my disability until after I have secured employment. There remains a very large gap between when a child with an IEP leaves the education system and the transition to the workforce where they have an opportunity to add value to our shared society.
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