Workplace Performance Blog

Performance Focused Smile Sheets: Applied

By christensenbd | December 11, 2017

How many training sessions have you gone to where you received a one sheet evaluation form that asked you to rate your instructor, the course, the room, the chair and the snacks provided at ten a.m.? There IS a better way!

Canada’s favourite coffee – why the shift?

By christensenbd | October 25, 2017

On the 22nd of October 2017, MSN Money reported that McDonald’s McCafe Coffee is now Canada’s favourite coffee chain. Tim Horton’s, which I think most people would assume to be the front runner in this contest was FOURTH! Second Cup and Starbucks were second and third respectively. In 2014, Canadian Business reported that Timmies was…

Multiple Generations in the Workplace

By christensenbd | October 8, 2017

Do we really¬†need to treat Millennials different than Boomers?¬†Of course not! I’ll explain why

Feedback: It’s all it cracked up to be!

By christensenbd | September 8, 2017

A lot has been said on the topic of feedback. Google will give you about 2,070,000,000 results in 0.82 seconds. There are different kinds and different definitions… my interest is in the realm of workplace performance which is defined as “the transmission of evaluative or corrective information about an action, event, or process to the…

The Education Revolution [??]

By christensenbd | March 24, 2017

I was invited to present a keynote presentation on the subject “The Education Revolution.” I wondered “Is there an education revolution underway?”

Knowledge Management – or the worn path in the grass

By christensenbd | October 4, 2016

I was walking into my current client’s building from the parking lot the other day and this path got me thinking about why everyone takes the shortcut across the grass. That got me thinking about the movie a few good men and the scene where Corporal Jeffrey Owen Barnes was cross examined by Captain Barnes……

Why do we obey?

By christensenbd | May 29, 2016

Why do people willingly do what in retrospect is deemed to be obviously wrong?

Needs Assessment or Needs Analysis?

By christensenbd | May 26, 2016

There are two terms that often get used interchangeably, Needs Assessment and Needs Analysis. They are different. Here’s why.

Experiential Learning Vs. Learning from Experience

By christensenbd | April 29, 2016

Learning through experience is not the same as experiential learning… this is why.

Where is the Performance Issue?

By christensenbd | April 17, 2016

The old Navy Chief and Father in me immediately thought “what were they thinking? Why didn’t they secure the scene first??” It’s hard to re-wire your brain to approach everything in a systematic fashion, but I keep trying!